Frequently Asked Questions

A minimum internet speed of 3 Mbps – 5 Mbps is required for smooth SD streaming. For HD or FHD channels, we recommend at least 10 Mbps. A stable connection is more important than raw speed — Wi-Fi is preferred over mobile data.

Up to 5 devices can use the same ID / M3U URL simultaneously. Using more than 5 devices at the same time may result in buffering or connection issues.

Yes — a limited VOD library is available on all plans. For a much larger on-demand content library including movies and series, consider subscribing to the Jellyfin Plan.

All plans include myFreeView channels and a full local lineup. The Premium plan additionally includes Sooka, Astro, and bonus channels. Browse the full Channel List to see everything available.

TRTV officially supports Tivimate, OTT Navigator, OTT TV, and OTT Player. Any app that supports M3U playlists should work. Download guides are available on our OTT and Tivimate pages.

TRTV is primarily optimised for Android devices (phones, tablets, TV boxes). It may work on iOS via IPTV Smarters or GSE Player, and on Windows via VLC or Kodi — however these platforms are not officially supported. Contact us on Telegram if you need help.

You can purchase directly through our checkout page or via our Shopee store. Activation is instant after payment confirmation. Choose your plan on the pricing section.

Yes — contact us on Telegram to upgrade from Basic to Premium. Your remaining subscription period will be taken into account. Custom / bulk pricing is also available for resellers.

Common causes and fixes:

• Slow connection — ensure you have at least 3–5 Mbps and prefer Wi-Fi.
• Stale playlist — long-press the playlist in your app and select Reload.
• Too many devices — disconnect unused devices (max 5 simultaneous).
• App issue — clear cache in your IPTV app or reinstall it.
• Server maintenance — check our Telegram group for any announcements.